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Questions and answers

Is Whiskey Throttle Motorcycles secure?

Whiskey Throttle Motorcycles is 100% safe and secure. We use various means of safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and correctly using your personal information.

What payment methods are available?

Payment can be made by:

  • Credit card: VISA & Mastercard
  • Debit card: VISA & Mastercard (must be 3D Secure enabled)
  • Instant EFT through Payfast or OZOW
  • Direct Bank Transfer (EFT)

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.

Do you provide other services?

Yes we do, we can maintain, service and rebuild your bikes for you.

How long does it take for my order to be delivered?

Once you have placed your order, please allow us 1-2 working days for us to process and pack your order, once it’s been packed we will then ship your order using the relevant shipping partner selected. It can take anywhere between 3-7 working days to arrive (dependent on shipping provider chosen during checkout).

Do you provide a guarantee of part fitment?

We do not guarantee make, model and year fitment and it is your responsibility to ensure that the item is correct before placing your order. It is, however, extremely rare that the part doesn’t fit your bike if you ordered the part using the bike search feature on our website.

Why have you cancelled my order?

Most often, order cancellations result from our supplier running short on stock unexpectedly. If we’ve had to cancel your order, we’ll credit your account with the value of your order as soon as possible.

How can I track the status of my order?

We’ll email you whenever the status of your order changes.

You can also track your order by navigating to My Orders (under the My Account section of our website). Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders.

Unfortunately, our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

Can I order by Phone call, Whatsapp or Email?

We do accept orders by means of Phone, Whatsapp & Email.

Please note: All orders placed using the above methods carry a 20% service charge to your total order costs. This is due to the overheads required to facilitate the order.

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